
Frequently asked questions
How it works? Do I need to download an APP?
Yes, you do. To send and receive touch messages, you'll need to download the Totwoo app on your Android or iOS smartphone and connect the bracelet to your phone via Bluetooth (your partner will also need to do this). Additionally, both of your phones should maintain an internet connection.
How do I set up the bracelets?
The package includes an instruction manual featuring a convenient QR code for quickly downloading the Totwoo app. With these resources, you can easily set up your bracelets. You have the option to either use the user-friendly manual or download the app and follow step-by-step instructions.
Can we connect to each other while we’re far apart?
Yes. If your device is connected to WiFi or cellular data, you can connect with each other – no matter how far away you are.
Are they waterproof?
The IPX5-certified devices are the perfect option that can easily handle light to moderate rain. Since it is not at all fully waterproof, these IPX5-rated devices are not to be used in heavy rain/water submersion.
Must the two pieces of jewelry together when pairing?
No. But one piece of the jewelry must be present together with your phone when pairing.
Can I ship to two different addresses?
No, we cannot ship the bracelets separately. A pair of bracelets will ship to your shipping address.
Is there a monthly fee for the accounts?
No, we don't charge any monthly fee.




